Privacy Policy
This policy explains how Cool2U ("we", "us", "our") may collect, use, and protect personal data when you use `cool2u.net`, contact us, or interact with our services.
1. Data We May Collect
- Contact details you provide (such as name and email address).
- Message content from enquiries or support requests.
- Technical information (for example IP address, browser type, and basic logs).
- Cookie and analytics data where enabled and permitted (see Cookie Policy).
2. Why We Use Data
- To respond to enquiries and provide support.
- To operate, secure, and improve our website and services.
- To maintain business records and comply with legal obligations.
3. Legal Bases (UK GDPR / GDPR)
- Legitimate interests.
- Contractual necessity (where applicable).
- Consent (where required).
- Legal obligation.
4. Children and Young Users
This website is not intended to collect personal data directly from children. If a child has submitted personal data, a parent or guardian may contact us to request deletion.
5. Data Sharing and Retention
We do not sell personal data. We may use service providers for hosting, security, and operations. Personal data is retained only as long as reasonably necessary for the stated purposes and legal obligations.
6. Your Rights
- Access, correction, deletion, and restriction rights.
- Objection and portability rights where applicable.
- Right to withdraw consent where processing relies on consent.
- Right to complain to the UK Information Commissioner's Office (ICO).
7. Contact
For privacy requests, email jason@cool2u.net with "Privacy Request" in the subject line.